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EMS University

Victoria Yu, Administrative Lead

Administrative Lead of EMS University, LLC

EMS University – Nationwide

You can call me Vicky. I’m very hardworking, dedicated and I always do my best. I’ve worked in four different call centers in Manila. I have been in customer service for 15 years now in different fields. I studied in Trinity College in Quezon City and took several courses HRM, Basic computers, and perfume making for a part time business. I have also managed a food business for 8 years in the past. My goal is to always keep our customers happy, satisfied and fulfilled. I am a people person and give priorities to my work and my customers. My favorite quote: “Success is peace of mind which is a direct result of self-satisfaction in knowing you did your best to become the best you are capable of becoming”. My job as an Administrative Lead is to assist our students through phone, email, and live chat support regarding class requests, payments, inquiries, and to assist with any other questions surrounding our training program.