The Emergency Medical Dispatching Course is a 32 hour comprehensive training program that prepares individuals to effectively respond to emergency calls and dispatch appropriate medical assistance. Following the guidelines set by the National Highway Traffic Safety Administration (NHTSA), this course covers essential topics in emergency dispatch protocols, call assessment, communication techniques, technology integration, legal and ethical considerations, and practical exercises.
Participants will learn how to assess emergency calls, prioritize responses, and utilize standardized dispatch protocols. Effective communication skills, including active listening, clear instructions, and effective questioning techniques, will be emphasized to ensure accurate information gathering and provision of pre-arrival instructions. Hands-on experience with computer-aided dispatch (CAD) systems, mapping software, and radio communication equipment will be provided.
The course also addresses legal and ethical responsibilities in emergency dispatching, confidentiality, cultural sensitivity, and stress management. Practical exercises and simulations will allow participants to apply their knowledge and enhance decision-making skills. By the end of the course, participants will possess the necessary competencies to handle emergency calls, prioritize responses, and provide essential instructions, contributing to the improvement of emergency response systems and ensuring public safety.
